Frequently Asked Questions

We currently do not offer cash on delivery.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with all tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at loren.palin @ gmail.com (take the spaces out around the @).

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at loren.palin @ gmail.com (take the spaces out around the @). 

Once we receive your item, inspect and approve it, a refund is initiated ASAP. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

Due to processing times, it is not possible to make changes to or cancel an order once placed.

Orders are processed in the order we receive them. 

All orders are processed within 3-5 business days of receipt. Orders are not processed or shipped from Friday, 12 pm CST through Sunday, or on major U.S. holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay (more than 48 hours), we will contact you via email.

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible. We will file a claim with the shipping carrier. Local law enforcement will be involved. We do not reship or refund for lost or stolen packages without a police report.

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact us to check if it's eligible for replacement.

No, we do not currently offer local pick up.